Frequently Asked Questions

Prime Education is a UK-based online learning provider operated by PRIME EDU TRAINING LTD. We offer continuing professional development (CPD) courses designed to support practical learning, workplace knowledge and professional development.

Yes. Our online courses can be accessed by learners in England, Scotland, Wales and Northern Ireland using a compatible device and internet connection.

You can access our online learning platform from overseas. However, much of our training is designed around UK practice and requirements, so please check that the course meets any requirements in your country.

Our courses are designed for individuals, working professionals and employers arranging staff development. Please review the course description to decide whether it suits your experience and learning goals.

Many introductory CPD courses do not require previous qualifications. More advanced courses may assume relevant knowledge or experience. Any stated entry requirements will appear in the course description.

Choose a course, complete enrolment and sign in to your learner account. Work through the available lessons and complete any quizzes or assessments required for the course.

Our online CPD courses are delivered digitally. If a particular role also requires in-person instruction or practical assessment, completing an online course alone may not meet that requirement.

Our self-paced courses allow you to learn around other commitments, subject to the access arrangements stated on the individual course page.

Study time varies by course and by learner. Check the course page for the estimated duration and the topics covered.

The online platform is designed to work on compatible phones, tablets, laptops and desktop computers. We recommend an up-to-date browser and a stable internet connection.

You can return to available lessons while your course access remains active. Please check the course page or your learner account for any access limits.

CPD stands for Continuing Professional Development. It is learning undertaken to maintain, update or develop knowledge and skills relevant to your work or career.

Where a course includes a completion certificate, it will be issued after you meet the stated completion and assessment requirements. Check the course details before enrolling.

CPDSQ stands for CPD Standards Quality. Where a course carries CPDSQ recognition or certification, the course page should identify its status. CPD recognition is not the same as a regulated qualification or a professional licence.

Employers may accept relevant CPD certificates as evidence of learning, but acceptance depends on the employer, role and any regulator or professional-body requirements. Check with the relevant organisation if the training is mandatory.

A CPD course is not automatically an Ofqual-regulated qualification. Unless a course is expressly described as a regulated qualification through an authorised awarding organisation, treat it as professional development training.

Yes, you can list completed training that is relevant to your skills and experience. A certificate does not guarantee employment, promotion or eligibility for a regulated job.

Where verification is enabled, the recipient can use the verification link, QR code or certificate details provided. If you need help, contact our support team at info@primeeducation.org.uk.

Some courses include quizzes or final assessments. The course page and learning platform will explain the requirements that apply to your course.

Retake arrangements vary by course. Please refer to the assessment instructions or contact our team to ask about your available options.

Not on its own. Knowledge-based online learning may need to be supported by supervision, practical training or workplace assessment when required for a particular role.

Prices are shown on individual course pages and at checkout before you place your order.

Review the course description and checkout summary for what is included and any stated additional charges before purchasing.

Refunds and cancellations are handled under our published terms and applicable UK consumer law. Digital content may be subject to specific cancellation rules where immediate supply has been requested with the required consent and acknowledgement. Please contact us for guidance on your order.

Check that you are signed into the correct account and that your connection is working. If the issue continues, email info@primeeducation.org.uk with your course name and registered email address. Do not send your password.

Use the password reset or forgotten password option on the website sign-in page and follow the instructions sent to your registered email address.

If you need training for a team, please contact us to discuss the courses and enrolment arrangements suitable for your organisation.

Some courses address common workplace training topics, but employers must check whether the content, delivery method and any assessment satisfy their specific legal, regulatory and organisational obligations.

Certificates can support staff training and CPD records. Where evidence of practical competence is required, further observations, supervision or workplace assessment may also be needed.

You can contact our team at info@primeeducation.org.uk. Please include your course name and a brief explanation of your enquiry.

We handle personal information in accordance with our Privacy Policy and applicable UK data protection law. The policy explains our collection, use, retention and sharing of information, as well as your rights.